FAQs
What currency are the prices do I see in the site?
All prices are in USD.
I just placed an order, when will it ship?
We try our best to ship items as fast as we can. Please allow 4-7 days production time for your order to ship out, average shipping times are 15-21 days.
Tracking numbers will be updated 3-5 days after your order has been SHIPPED. If you don't have a tracking number after 7 business please email us at kravik@spu.edu.
I am not in love with my order, can it be returned? What if there is an issue?
At Beauty for Ashes, each item is made with care, and we want you to love your purchase! Because our products are custom-made, we do not offer returns or exchanges. However, if your item arrives damaged or defective, we are happy to offer store credit for the full purchase amount.
To ensure you order the correct size, please refer to our sizing chart before placing your order. If you have any questions about fit or need guidance, feel free to reach out—we’re happy to help! 💖
For any issues with damaged items, please contact us at kravik@spu.edu within 7 days of receiving your order, including a photo of the damage.
Thank you for understanding and supporting our mission! ✨
Can I cancel my order?
You are able to cancel your order with no penalty! You must cancel your order before it ships.
I have entered an incorrect address what do I do now?
If you have miss spelled or auto filled in a incorrect address, simply reply to your order conformation email and confirm. Once you double check if the address given is wrong kindly notify us via email at kravik@spu.edu. If the given address is wrong we can change the address to the correct one within 24 hours. No refund will be given after the 24 hours of incorrect submission.
How long does shipping take?
Shipping times vary as we do ship worldwide from different fulfillment centers based on your location. The average shipping time is 15-25 business days.
I have a question that wasn't answered, can you please help
Absolutely! We are here to help you make your home beautiful! Please send us an email to kravik@spu.edu and we will be happy to assist you in any way we can.
We do receive a large number of emails, If you wish to get a prompt response please attach your order number and address the problem clearly, thanks.